Warranty Admin in Atlanta, GA at Flint Equipment Company

Date Posted: 1/4/2023

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint Equipment has 28 locations operating throughout Georgia, South Carolina, and Alabama. Flint is committed to providing customers with unparalleled equipment service and solutions.
We are looking to add a Centralized Warranty Administrator to our team in Atlanta, GA who is responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims. Provide consultation and training to the service and parts departments on all matters related to warranty.  
Position Specifics
Department:      Warranty
Reports to:       Warranty Manager
Supervises:      None
Position Status: Non- Exempt
●    Develops and assists in implementing standardized warranty claim processes
●    Monitors equipment records for extended and special warranties for expiration
●    Manages and processes parts and service warranty claims including computation of charges of shop work for all locations
●    Works with service managers to ensure there are no expired Product Improvement Programs
●    Understands warranty regulations and is able to provide consultation and training to service managers, techs, and parts employees on the proper way to proceed with a warranty situation
●    Ensures compliance with non-returnable service parts policies
●    Communicates to departmental management about warranty status on a regular basis
●    May participate in Service EDUCATE Training programs required for the development of skills and knowledge
●    Maintains a clean work area and performs work in a neat and orderly fashion
●    Follows all safety rules and regulations in performing work assignments
●    Maintains knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
●    2+ years experience with Service Department operations
●    Experience with basic computer functions; experience using dealer business system and John Deere Warranty system preferred
●    Experience working cooperatively in a team environment
●    Experience communicating effectively
●    Experience creating, analyzing, and interpreting internal reports
●    High School Diploma, GED, or equivalent experience required
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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