Support Specialist OCS in Dickinson, ND at Gooseneck Implement Company

Date Posted: 9/26/2023

Job Snapshot

  • Employee Type:
  • Location:
    Dickinson, ND
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Operations Center Specialist will understand the John Deere Operation Center and assist customers and other Gooseneck employees; strengthening our relationship with them by providing digital solutions and support.


  • Proactively seek new customers, alongside our Account Managers, to take advantage of the Operation Center and help them get started in the program.
  • Educate both internal employees and customers on how to utilize the Operation Center.
  • Learn and support the telematics products from JD: in field data sharing, WDT, JDLINK, etc.
  • Assist and support our Call Centers, which requires after hours work on a rotational basis.
  • GTAC: internal call center for Operations Center and Telematics Support.
  • Subscriptions/Activations Hotline for Displays and Receivers.
  • Assist stores with their drive and execution to attain their goals in relation to the PAES scorecard.

Experience, Education, Skills and Knowledge:

  • 3 - 4 years’ experience or internships in an agriculture-related, marketing, or business role
  • Willingness to learn database software and computer application systems
  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Ability to work flexible hours and be flexible with tasks
  • Ability to speak and present one-on-one and to a group
  • Ability to manage projects which would include multi-tasking and prioritization
  • Attention to detail and accuracy
  • Ability to demonstrate concern and care for customer privacy and data security
  • Self-motivated to achieve and surpass goals
  • Willing to go out and grow our business with the help of the Gooseneck Team
  • Have the willingness to solve problems and issues that arise

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