SummaryThe top candidate will work with our highly skilled team to provide industry-leading customer service and support for John Deere SmartGrade and Topcon machine control solutions. The candidate will complete installations, calibrations, and troubleshooting for customers and work side-by-side with the Precision Construction Sales Sales Specialists to deliver outstanding customer experience. Essential Functions
- Articulate and promote customer benefits of technology and value that Murphy Technology Solutions provides customers.
- Have a clear understanding of grade control activities and applications that take place on customer job sites.
- Install, calibrate, and prepare machine control systems and verify optimal performance prior to machine delivery.
- Support and diagnose customer issues with machine control systems or jobsite grade management and perform repairs.
- Set-up base and rovers and localize jobsites as needed.
- Support Precision Construction Sales Specialists with technical questions
- Deliver customer and internal training for machine control and grade management.
- Maintain technology and industry knowledge and expertise.
- Maintain inventory of grade control systems, components, and tools.
- Collaborate with our team on new products and continuous improvement opportunities.
- Keep up to date on competitive offerings and differences.
Other Functions
- Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.
Knowledge/Skills/Abilities
- Able to communicate effectively and professionally.
- Strong focus on customer service.
- Strong knowledge of Grade Control Solutions and construction equipment technology.
- Good skills in operating vehicles and equipment used for demonstration purposes.
- Able to maintain a standard operating Driver’s License.
- Strong attention to detail.
- Able to work effectively in a team environment.
- Self-Motivated
- Able to meet commitments and deadlines.
- Able to complete required documentation and reports in a timely manner.
- Able to perform multiple tasks simultaneously.
- Able to work a flexible schedule as needed.
- Able to organize and prioritize numerous tasks and complete within time constraints.
- Demonstrates openness to new procedures, technology and structure.
Physical Requirements and Work Schedule Employee must be able to do occasional lifting of up to 60 lbs., crawl and climb on/under heavy equipment, walk over construction/excavation sites (irregular terrain), stoop, bend, kneel, twist and stand for extended periods of time. Employee must be able to operate a motor vehicle day and night and will be asked to travel long distances with some nights out (estimated 50% travel).Education/Work Experience
- Prior Sales, Service, or Vocation/Technical degree and/or equivalent work experience or training in grade control is preferred.
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Murphy Tractor & Equipment Co., Inc. is an Equal Opportunity Employer.
