Wirtgen Technical Specialist - Wichita, KS - Murphy Tractor & Equipment Co

Date d’affichage : 4/12/2021

Résumé de l'offre

  • Type d’employé :
    Employé à plein temps
  • Emplacement :
    Wichita, KS
  • Type d’emploi :
  • Expérience :
    Not Specified
  • Date d’affichage :
    4/12/2021

Description de poste

Summary 

The Wirtgen Technical Specialists is responsible for creating and maintaining healthy relationship

between Wirtgen equipment customers and Murphy Tractor staff.  Candidates will possess strong technical aptitude in Wirtgen equipment and have the ability to travel to multiple locations to share their expertise. Candidate will work independently or with other Murphy Tractor technicians to maintain maximum customer uptime and productivity.  The Technical specialist will be performing all levels of diagnostics, setup and repair of Wirtgen Group equipment (Wirtgen, Kleemann, Vogele and Hamm)  This position will also include performing expert machine setup while training the customer and Murphy Tractor staff safe efficient machine operation. 

 

Essential Functions 

Service

  • Performs basic diagnostics and determines what repairs are needed and advise customers of replacement parts as necessary. Repair and replace damaged or worn parts. Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance. Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems. Complete warranty information with complete and thorough documentation. Service and maintain company vehicle and shop. Maintain current knowledge of Wirtgen and complementary products. Maintain condition of vehicles, inventory, tools and equipment. Read and understand operating manuals, blueprints and technical drawings. Understands and utilizes technical service information programs and procedures. 

Inventory Control 

  • Maintain service truck parts inventory when in field. Maintain personal tool inventory.

Training 

  • Provide product operation training to customers and MTE employees
  • Attend training as required to stay current with new equipment and to further enhance abilities in existing equipment. 
  • Adhere to all company policies and procedures. 

Administrative 

  • Maintain department communication in order to understand and communicate product issues. Utilize network of peer contacts to organize and communicate machine issues.  Utilize various computer programs of Wirtgen and complementary product tools as resources. Record service hours and mileage. Maintain accurate time card entries. Maintain a clean, orderly and safe parts area and appearance. Participate in all job-related training and development. 

Other Functions 

  • Identify and communicate customer inefficiencies and offer solutions. 
  • Operate Company vehicle to provide service work in the field. 
  • Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives

Knowledge/Skills/Abilities 

  • Strong knowledge of Wirtgen Road Building and crushing equipment. 
  • Strong knowledge of methods, materials, tools and techniques used in the repair of heavy construction equipment.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Good skills in operating vehicles and equipment.
  • Strong focus on customer service.
  • Basic knowledge of Microsoft Office and Internet and office machines.
  • Able to communicate effectively as appropriate for the needs of customers or coworkers.
  • Strong attention to detail
  • Able to work effectively in a team environment.
  • Able to process work with accuracy.
  • Meet commitments and deadlines.
  • Able to complete required documentation and reports in a timely manner.
  • Able to perform multiple tasks simultaneously.
  • Able to work a flexible schedule as needed.
  • Able to organize and prioritize numerous tasks and complete them under time constraints.
  • Strong customer service skills. 
  • Demonstrates openness to new structure, procedures, technology. 
  • Able to travel using own and company vehicles. 
  • Skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
  • Identifies what needs to be done and takes action without being asked. 
  • Anticipates and accurately defines needs and problems. 
  • Able to handle sensitive and difficult situations with tact and diplomacy. . 
  • Adept at fostering a team working environment. 
  • Provides assistance to others when needed. . 
  • Ensures that regular, consistent communications takes place customers and other employees as needed. 

Physical Requirements and Work Schedule

  • Able to do occasional lifting of up to 75 lbs. 
  • Employee must be able to stand for an extensive amount of time. 
  • Able to move or hold arms and hands in small areas, utilizing tools, for an extensive amount of time. 
  • Able to use tools that vibrate for an extensive amount of time. 
  • Able to climb up and down equipment. 
  • Able to sit for extensive amount of time in a vehicle when traveling. 
  • Able to travel 95% of time. Able to work flexible schedule, including overnight stays and some weekends

Education/Work Experience

  • High school diploma or GED required. 
  • One year certificate from a college or technical school or at least three years related experience and/or training in a subordinate position. 
  • Candidates with strong Wirtgen technical skills preferred but are not required for application





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