Full-Time
Assists the service manager in maintaining accurate and on-time reports and records for the service Department’s operation within the dealership.
Duties
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and handles until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the calculation of charges, submission and follow-up
- And other duties as assigned
Requirements
- Basic knowledge of accounting practices
- Knowledge of mechanical and technical terms preferred
- Customer service experience preferred
- Proficient with Microsoft Office and the internet
- Knowledge of office procedures
- High School Diploma or equivalent experience
Contact
Kim Walden
