Parts Counter Specialist - Riverview, FL - Dobbs Equipment

Date d’affichage : 4/9/2021

Résumé de l'offre

  • Type d’employé :
    Employé à temps partiel
  • Emplacement :
    Riverview, FL
  • Type d’emploi :
  • Expérience :
    Not Specified
  • Date d’affichage :

Description de poste

Job Title: Parts Counter Specialist
Reports To: Parts Manager
Department: Parts
Location: Riverview
Job Grade:
Exempt: No
Summary of Primary Functions
This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and maintaining shelf stock.
Essential Duties and ResponsibilitiesMay include some or all of the following.  Other duties may be assigned.
  • Works with parts team to make the department more profitable.
  • Finds out the model, serial number, and type of part needed.
  • Reads catalogs, John Deere Vision or computer for replacement part stock number and price.
  • Orders and receives parts from John Deere and other venders.
  • Fills customer orders from stock.
  • Ensures technicians receive the correct parts in a timely manner.
  • Receives and ships parts as needed in accordance with DOT guidelines.
  • Tracks lost sales.
  • Studies and stays current on new product bulletins and catalogs.
  • Prepares computerized invoices.
  • Receives payment or obtains credit authorization.
  • Advises customer on substitution or modification of part when replacement is not available.
  • Picks up and delivers parts for customers and venders as needed.
  • Maintains periodical parts returns as needed.
  • Attends training classes and store meetings.
  • Examines returned parts to determine if defective and exchange part or refund money.
  • Marks and stores parts in stockroom according to prearranged system.
  • Always see that defective merchandise is tagged properly with date, hours used, serial number, model number, correct part number, and placed in warranty bins.
  • Returns all unsold merchandise immediately to the correct stock location.
  • Notifies Parts Manager of discrepancies between inventory records and shelf quantities.
  • Maintains a clean and safe operating department.
  • Assists with annual physical inventory.
  • Controls expenses to increase profitability.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Skill, and/or Experience Requirements:
One-year certificate from a college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience. Organization and communication skills must be highly developed.  Computer skills need to be broad based.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra, statistics, and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
This person must possess a valid driver’s license and Forklift Certification.
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.  The noise level in the work environment is usually quiet.
This job description does not include a complete listing of all the duties and functions of the position.  Management reserves the right to assign other duties or projects as necessary.

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