Customer Account Manager - Bryan, TX - Bryan, TX - United Ag & Turf

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose:

Provides product expertise and support to dealership personnel and customers in selling compact construction equipment,  small ag and turf equipment  by calling on professional (Business to Business / B2B) companies such as landscape contractors, electrical, plumbing, dirt and paving, general contractors, governmental businesses, etc. and providing total solutions to the customer. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities within the area of responsibility. 

Responsibilities:

• Manages key customer account relationships to provide a differentiated customer experience. 
• Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis. 
• Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits. 
• Develops a contact plan that meet the individual needs of your key customer accounts.
• Meets sales volume and sales objectives on assigned key customer accounts. 
• Influences customer account trade cycles and current and future needs. 
• Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system 
• Engages with dealership personnel (Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met. 
• Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
• Maintains current product knowledge of all equipment, parts, and services available to customer accounts.

• Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution. 
• Maintains and communicates current knowledge of customer account operational requirements, turf industry and / or business goals.
• Monitors and timely communicates any competitive activity to management.
• Coordinates new equipment field demonstrations.
• Actively participates in local/regional industry associations.
• Attends applicable sales training events/seminars.
• Maintains assigned company vehicles and equipment.

Experience, Education, Skills and Knowledge: