Contact Center Parts Representative - Yuba City, CA - Valley Truck and Tractor Co.

Date d’affichage : 4/25/2021

Résumé de l'offre

  • Type d’employé :
    Employé à plein temps
  • Emplacement :
    Yuba City, CA
  • Type d’emploi :
  • Expérience :
    Not Specified
  • Date d’affichage :
    4/25/2021

Description de poste

Valley Truck and Tractor is the region’s leading farm and turf equipment dealer with nine dealerships across Northern California. Since our founding in 1948, we have been driven to provide the highest quality equipment and support to our customers for all of their ground care and agricultural needs. We meet this challenge with outstanding customer service and partnerships with leading brands including John Deere, STIHL, Honda and more. Our commitment to our employees runs just as deep, and we are always looking for the next exceptional individual to join our family. 

Purpose:

Receives incoming calls regarding parts inquiries, also promotes and sells products and/or services over the phone to meet customer needs. In addition provides remote parts support for Service Technicians, assists with Parts reporting analysis and specialized marketing efforts.

Responsibilities:

  • Promotes and sells products and/or services over the phone to meet customer needs
  • Relays customer messages to the onsite staff through the use of the call log system
  • Assists Technicians with identifying and ordering parts for repair orders
  • Verifies the completion of customer orders and provides status updates as needed
  • Assists in keeping the call center clean and orderly
  • Follows up on shortages and expedites issues by reporting to the Onsite staff and Corporate Parts Manager
  • Provides administrative support to the Corporate Parts manager in regards to parts trend analysis, reporting and similar tasks as needed
  • Assists in external marketing efforts by making outbound calls, texting, and sending email notifications to customers
  • May assist in after-hours emergency parts support for both internal and external customers
  • May be required to work evenings, weekends and holidays
Qualifications

Qualifications:

  • 2+ Years of experience working at a Valley Truck and Tractor parts counter or higher position
  • Basic data entry/keyboarding skills
  • Basic parts, agriculture industry and machinery knowledge
  • Ability to multi-task several high priority items simultaneously
  • Ability to use the John Deere Parts Catalog computer application
  • Ability to work in a team environment
  • High School diploma or equivalent experience
  • Ability to sit for extended periods of time
  • Multi lingual skills preferred
  • Job Type: Full-time

What’s in it For You?

  • Competitive compensation package with an incentive program
  • A great health, dental and optical benefits package.
  • Company 401k program with matching
  • Opportunities for growth in your career as the VTT organization expands
  • Working for a family owned and values focused leading equipment dealer
  • Employee referral bonus
  • Employee Pricing on John Deere goods for personal use.
  • An exceptional work culture

Posting: #zr

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