Centralized Warranty Administrator - Atlanta, GA - Dobbs Equipment

Description de poste

Job Title: Centralized Warranty Administrator

Reports To: Warranty Manager

Department: Admin, Non-Exempt

Location: Atlanta

 

Summary of Primary Functions: 

Dobbs Equipment is seeking a Centralized Warranty Administrator. This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Warranty and PIP work orders, are posted properly, and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections are made prior to the submission of the claim. This individual will process warranty and product improvement claims utilizing the Manufacturer’s systems and processes. This individual will also have responsibility for their assigned locations warranty sub ledger accounts.

 

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

 

• Final Review of Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
• Submit Warranty and PIP claims to the Manufacturer as assigned. 
• Close all assigned Work Orders/Segments. 
• Continual monitoring of the Manufacturer’s Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
• Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
• Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis. 
• Conduct self in the presence of customers and community so as to present a professional image. 
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management. 
• Perform all other duties as assigned by management in a professional and efficient manner.

 

Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required. 

 

• Valid Drivers License
• Customer Service experience
• Administrative Support experience 

 

Education, Skill, and/or Experience Requirements:

 

• Two-year college degree or heavy equipment warranty experience may be substituted or combined with education.
• Organization and communication skills must be highly developed. Computer skills need to be broad based.
• Ability to communicate effectively with teammates and customers
• Strong problem-solving skills.
• Must be able to self-manage/self-motivate.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Quick learner with the ability to think out of the box.
• Knowledge of service process and procedures
• General understanding of mechanical/technical terms preferred
• Heavy Construction/forestry equipment warranty knowledge preferred
• Bilingual a plus

 

 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.  The noise level in the work environment is usually quiet.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, and color vision.

 

We’re an Equal Employment Opportunity and Affirmative Action Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

 

Notice to Applicants: We participate in E-Verify in the United States.

 

 

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.

 

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