Work Order Administrator in South Plainfield, NJ at Jesco Inc

Date Posted: 1/11/2023

Job Snapshot

Job Description

JESCO is the exclusive John Deere Construction Equipment Dealer for the New York, New Jersey, Delaware, and Maryland region and has an immediate need for a Work Order Administrator who will be responsible for creating and invoicing service work orders in the JESCO territory. This is an excellent opportunity for a self-starter who can work independently in a fast-paced market while achieving a high level of internal and external customer satisfaction.


Responsibilities:

  • Receive all new incoming Electronic Service Requests for internal, customer and warranty work orders.
  • Work closely with internal rental and sales departments to fully communicate work order scope of supply, required delivery / completion times, and special circumstances.
  • Prepare new work orders in the assigned branch location using the Dealer Business system and the JESCO, Inc. work order flat-rate guides.
  • At time of work order opening, verify any applicable manufacturer warranty coverages or Product Improvement Campaigns that may apply to the machine.
  • Upon completion of work order by assigned branch location perform a work order invoicing review ensuring all costs and work are completed according to agreed charges.
  • Maintain communication with assigned branch work order locations related to work order defects, warranty claim issues, or costing errors.
  • Invoice all customer and internal work orders assigned in accordance with customer account terms.
  • Acquire and apply customer purchase orders for repairs as applicable.
  • Continually build the team relationship between processing and service managers.

Job Requirements:

  • Strong oral and written communication skills.
  • Excellent planning and organizational skills.
  • Customer Led.
  • Ability to work effectively in a team environment.
  • Proficiency in Microsoft Office products and CRM systems.
  • Ability to work efficiently & effectively with customer, machine, and OEM data platforms.
  • Knowledge of construction equipment a plus.
  • Valid & Clean Driver’s license
  • Service writer experience in a dealership environment or large service facility a plus.

JESCO, Inc. is an equal opportunity employer. “All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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