Wirtgen/Manitowoc Customer Support Specialist in Commerce City, CO at Honnen Equipment Co.

Date Posted: 9/17/2020

Job Snapshot

Job Description

Wirtgen/ Manitowoc Customer Support

Responsible for the sale of parts and service for Wirtgen/Manitowoc and all products of authorized distribution. Responsible to meet customer?s needs and grow market share, while maintaining acceptable levels of gross profit. Liaison between Honnen and Wirtgen/Manitowoc to ensure customer needs are met.

Wirtgen/ Manitowoc Essential Functions:

  • Plan and organize a sales strategy that includes individual account plans to meet or exceed company targets for units, dollars and gross profit, and provide status report to manager as to achievement of goals and objectives.
  • Establish and maintain relationships with existing and new customers by contacting one new customer for every current customer to enhance the potential, parts and service business to increase loyalty, market awareness, and increase market share.
  • Listen to current customer problems and understand all opportunities, unmet needs and reasons for dissatisfaction, document the problem and respond quickly to offer solutions, keep the customer informed and provide feedback on action taken.
  • Work with customers and potential customers to fully understand their needs, wants, concerns, satisfactions and expectations by seeking information and opinions.
  • Based on customer needs, formulate value-selling based professional proposal. Quote and negotiate prices and credit terms, prepare contracts and record and close orders as requested.
  • Maintain a contact management type database for designated customers and or territory; maintain accurate and up-to-date call logs, prospects lists and mileage information.
  • Provide on-site expertise for demonstrations, machine inspections and technical support.
  • Manage and control sales related expenses to assure proper margins and expense control.
  • Responsible for starting warranty for Honnen rental fleet and customer purchased machines
  • Work with Customer Support Managers to ensure customer needs are met
  • Submit periodic reports detailing lost sales activities and evaluate the result of such lost sales.
  • Attend training and sales meetings as required to stay current with existing market conditions.

Keyword: Sales, Customer Support, strategy, cranes, screening, heavy equipment, mechanic, technician, service
Required Experience:


  • Associates degree preferred. High School diploma and related experience in lieu of a degree may be considered
  • 2-5+ years of mechanic repair and maintenance experience with Wirtgen Group and/or Manitowoc type equipment, preferred

Knowledge, Skills, and Abilities:

  • Good working knowledge of equipment operation and mechanical function.
  • Ability to perform basic service repairs
  • Ability to operate vehicles and equipment used for diagnostic repairs
  • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of heavy equipment
  • Strong time-management skills.
  • Excellent teamwork, interpersonal, self-motivations and communication skills required.
  • Computer and application systems skills required.
  • Strong, safe work habits.
  • Must have a valid driver?s license and a clean MVR.


  • Travel for training and customer deliveries (15-20%)
  • Local office environment (25%) and field work (75%)

From: Honnen Equipment Company

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