Warranty Administrator in Statesboro, GA at Blanchard Equipment Company

Date Posted: 9/23/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/23/2022

Job Description

*This position has the potential to be a hybrid position.*

Position Specifics

Department: Service

Reports to:  CFO

Supervises:  None

Purpose

Responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims.

Responsibilities

  • Develops and assists in implementing standardized warranty claim processes
  • Monitors equipment records for extended and special warranties for expiration
  • Manages and processes parts and service warranty claims including computation of charges of shop work for all locations
  • Works with service managers to ensure there are no expired Product Improvement Programs
  • Understands warranty regulations and is able to provide consultation and training to service managers, techs, and parts employees on the proper way to proceed with a warranty situation
  • Ensures compliance with non-returnable service parts policies
  • Communicates to departmental management about warranty status on a regular basis
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

  • 2+ years experience with Service Department operations
  • Experience with basic computer functions; experience using dealer business system and John Deere Warranty system preferred
  • Experience working cooperatively in a team environment
  • Experience communicating effectively
  • Experience creating, analyzing, and interpreting internal reports
  • High School Diploma, GED, or equivalent experience required

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