Service Technician- Turf & Utility Equipment
KEI Employment Requirements:
- Safety is everyone’s responsibility! All employees shall observe our KEI safety policies and procedures
- Be a steward of our Koenig brand by executing our Vision, Mission and Core Values
- Achieve Koenig standards for Health & Safety, First Time Quality, Delivery Supremacy, Productivity and Customer Satisfaction
- Define and deliver customer value in the most efficient and effective manner
Primary Responsibilities:
- Perform diagnostic work on equipment to verify needed repairs per estimate. Notify service manager if initial diagnosis is inaccurate.
- Perform assigned work in accordance with the estimate and the schedule. If completion deadlines cannot be met, or additional work is discovered, notify the service manager immediately so a recovery plan can be developed.
- Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
- Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
- Keep accurate times records by segment on worked performed.
- Recommend additional service work to maximize machine productivity, reduce downtime, and add value for the customer.
- Ensure that all parts requested for the job are billed and parts not used are returned in a timely manner.
- Willing to respond to after hour emergency calls as directed by supervisor.
- Help maintain company fixed assets as required.
- Attend training and KEI events as required.
- Other duties as assigned by immediate supervisor.
Qualifications:
- A technical school degree or equivalent experience in mechanical repairs.
- Basic knowledge of product line, electrical, hydraulic and mechanical systems.
- Ability to use our computer operating system (IntelliDealer).
- Ability to safely operate vehicles and equipment needed for the job.
- Clean driving record required. Class “A” CDL desirable but not required, or the ability to get one.
- Ability to lift 50 lbs.
Koenig offers competitive wage structures, quarterly bonus opportunities, comprehensive benefits packages, 401(k) with match, employee wellness programs, immediate PTO allotments and relocation/sign-on bonus opportunities.
