Turf Technician in Grafton, ND at True North Equipment

Date Posted: 4/8/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Grafton, ND
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/8/2021

Job Description

The John Deere Turf technician is responsible for the diagnosis, repair, and scheduled maintenance of a wide variety of John Deere and Competitive turf products such as lawn mowers, snow blowers, Gators/UTV’s and other consumer products.  This technician will report to the service manager, and all work shall be completed in a safe, professional, and timely manner.  The technician must be able to diagnose the failure mode, using the appropriate technical manual procedures or online computer manuals and special tools.  Additionally, the technician must be able to perform complete component removal, disassembly, and reconditioning, following technical procedures.

True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You!

It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard-workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

You’ll focus on:    

  • Performs a high level of service and setup on all makes of John Deere turf equipment along with competitive turf products
  • Perform reconditioning and repair of all machine systems and components
  • Coordinates with Service Manager to ensure effective processes are in place for all turf services offered through dealership specific service programs 
  • Report unit specific service repairs needed to the Service Manager, for proper and safe operation by the customer
  • Reviews and explains any maintenance, repair or other service concerns with the customer if needed and documents on work order
  • Participates in Service EDUCATE & other training programs required for the development of skills and knowledge as directed by the service manager 
  • Maintains current knowledge of John Deere and competitive products
  • Effectively utilizes Service Delivery software to properly manage each Repair Order
  • Effectively learn and utilize all specifically required John Deere support software (CCMS, Service Delivery)
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties
  • Demonstrate skills to other technicians as required

What we are looking for:

  • 1+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills, must be able to retain positive relationships with customers and co-workers
  • Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment
  • Ability to use Service Advisor, Microsoft Office applications, and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Must be able to work service department hours as scheduled, and keep reliable attendance
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required, must be able to drive company vehicles

Total Rewards Package:

The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day!

  • $18-$25+/hr depending on years of experience.
  • Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
  • 401K: TNE offers 401K with company matching for qualified employees because who doesn’t want to save for retirement!
  • PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it!
  • Holidays: We have 7 paid holidays and a few other specials days for you to spend with your favorite people.
  • Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
  • Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors’ appointments, too!
  • Parental Leave: If you’re expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy!
  • AND SO MUCH MORE!

All full-time hires must pass a pre-employment background check and drug/alcohol screening.

True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.



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