Turf & CCE Equipment Service Manager in Amelia, OH at Koenig Equipment, Inc.

Date Posted: 2/23/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Amelia, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/23/2021

Job Description

TURF & CCE SERVICE MANAGER 
Primary Responsibilities:

* Fully embrace and utilize operating system that includes, IntelliDealer, DealerPath, LeanKit, and those required to support our other OE manufacturers.

* Execute the required standard work to achieve our budget initiatives for revenue generation (Customer Labor) and expense control (Non-Revenue time).

* Develop service programs, campaigns, clinics, and other events to drive customer satisfaction with the Koenig brand.

* Champion Work Order to Invoice, make its execution a top priority for exceeding customer expectations.

* Monitor progress of work flow via twice daily “walk arounds”. Ensure the schedule is met at the stated quote, develop recovery plan or plans when changes are required.

* Communicate necessary changes to the Work Order and confirm (document) customer approval before moving forward.

* Review signed off segments submitted by the technician prior to invoicing each work order.

* Promptly invoice external customer work orders assuring proper GL accounts have been utilized.

* Review and reassign internal work orders for proper GL assignment(s) and invoicing

* Review and reassign warrant/pip work order(s) to the warranty administrator for proper GL assignment(s) and invoicing to John Deere or our other OE manufacturers.

* Assist in the identification of potential job codes and forward the information on to the proper individual for system creation within IntelliDealer.

* Perform quarterly performance reviews for the technicians, review their performance indicators, identify gaps that need attention, define a recovery plan for the individual that may necessitate addition training.

* Review Koenig depth charts to ensure the branch and/or company has sufficient knowledge/expertise to properly service the equipment product lines sold in our AOR’s.

* Assure technician learning paths support the product line coverage KEI desires per the above line item.

Qualifications:

* 3-5 years of experience in a comparable service environment. 

* Strong management and inter-personal skills. Ability to communicate effectively.

* Basic knowledge of product line and mechanical systems being repaired.

* Ability to use our computer operating system (IntelliDealer), vendor computer resources, and basic Microsoft Word, Excel, and Outlook tasks.

* Commitment to maintain standards and address issues in a timely, professional manner.

* Strong time management skills.

* Ability to understand financial reporting principles relative to service operations.

* Ability to lift 50 lbs.

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