Technical Communicator in Pacific Junction, IA at PraireLand Partners

Job Description

Job Summary:

AgriVision Equipment Group is a leading John Deere Dealership, and we're seeking individuals who are passionate about improving technicians diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. The Technical Support Specialist will establish a knowledge center within the dealership to improve product resolution by enhancing communication and sharing of best practices within all locations.

If you have confidence in your expertise and abilities, passion for agriculture and for those connected to the land, possess a \'can do\' attitude and operate with solid Guiding Principles - then we want to talk with you!

As a Technical Support Specialist, you will:

• Conduct preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems.
• Be a resource for Technicians, Service Managers/Service Advisors and Parts Leads to help resolve critical product problems by assisting in diagnosis, repair and sharing of best practices
• Ensure all necessary information is documented with in the CCMS case prior to submission to John Deere
• Coordinate CCMS cases between Technicians and John Deere CCMS Factory Support as needed
• Work with John Deere as a Partner in Quality to help identify emerging product quality concerns and support problem resolution
• Identify, communicate and execute continuous process improvements in Service and Parts departments to ensure internal and external customer satisfaction
• Open work orders and provide estimated labor and parts requirements when possible for technicians to resolve issues
• Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
• Assist in helping to identify Technical training needs or gaps by communicating with location Service Mangers / Service Advisors
• Prepare and analyze Service department reports; uses data to help drive improvement and growth
• Proactively seek and participate in available companysponsored training, to develop and advance knowledge base and skill set
• Achieve John Deere Certified Dealer Instructor status
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that companys reputation and image in the community is consistent with our Guiding Principles
• Responsible for delivering high level customer experience
• Work extended hours and weekends as necessary

Knowledge, Skills and Experience:

• Experience with basic computer functions; Experience using Service ADVISOR, Parts ADVISOR, Expert Alerts, Machine Health Dashboard or other computer based diagnostic repair tools preferred
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience communicating effectively verbally and in writing
• Experience working with customers
• Experience using financial principles to improve Service and Parts department profitability
• Experience analyzing and interpreting data and reports
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• 5+ years of experience in Service and Parts department operations; demonstrated experience consistently meeting performance metrics preferred

Who we are:

AGRIVISION EQUIPMENT Group is one of the top John Deere Dealerships in the United States. We credit our success to our knowledgeable, competitive, hardworking and passionate employees that strive for excellence in everything they do.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 17 locations strong supporting southwest and southcentral Iowa, northwest Missouri and southeast Nebraska.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to integrity, results, servant leadership, innovation, and commitment.

No matter the location, or the role, every AgriVision Equipment employee shares one purpose: To care for customers linked to the land by walking with them to build a better tomorrow. Our purpose motivates us day-in, day-out: to see and lead far into the future.

If that sounds like something youd like to be a part of, read more below and apply today.