Store Manager in Crossville, TN at TRIGREEN EQUIPMENT LLC

Primary Responsibilities:

• Representing TriGreen Equipment & John Deere in the Branch’s AOR in a positive manner to Customers, Employees and other interested stakeholders.
• Ensures appropriate communications take place throughout the location by facilitating regular TriGreen team meetings and enterprising across all departments.
• Creates a positive work environment and culture of accountability, open communication, and teamwork that aligns with TriGreen goals and programs.
• Leads the development and deployment of a comprehensive strategic business plan for all departments in alignment with TriGreen’s financial and operational objectives; including but not limited to store benchmarks and performance.
• Demonstrates leadership in all aspects of the store which include coaching and mentoring the branch team on a regular basis.
• Accountable for management and ensuring all TriGreen programs, policies and procedures are followed within the store utilizing TriGreen’s standardized toolset which includes JDIS applications, DIT, Workflow, MFPro, etc.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long-term relationships with customers utilizing and leveraging programs for the specific customer segments.
• Evaluates and develops programs to addresses industry and market potential opportunities within the stores AOR, including monitoring competitors to identify market trends.
• Ensures the successful planning and execution of all branch marketing activities, programs and events.
• Ensures the accuracy of all inventory (new & used equipment) and inventory needs which may include some ordering of wholegoods, receiving inventory at the branch, inventory management and audit.
• Ensures the safekeeping, security, control, recording and maintenance of all company assets and customer assets within the store.
• This includes but is not restricted to cash, fixed assets, new equipment, used equipment, consignment stock, parts, and tools.
• Oversees maintenance, security and a professional appearance of the facility and property to ensure that the location is Ready to Retail!
• Executes the business plan and achieves financial performance, including sales, market share, absorption, budgets and cost control, according to the established goals.
• Manages the evaluation, allocation, and management of physical and financial resources.
• Administers the hiring, development/training, management, evaluation and effective assignment of staff resources leveraging the Territory Manager and Corporate teams in Sales, Parts, Service, Administration & HR.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Develops and maintains a positive relationship with all existing and new customers and resolves any escalated customer issues.
• Promotes TriGreen Equipment in a professional, honest manner (to include personal appearance and dress).
• Maintain a positive, professional and collaborative working relationship with other TriGreen locations including peers, management, and support resources with a continuous commitment to teamwork.
• Follows all policies and processes.
• Follows and promotes all safety rules and regulations in performing work assignments for all TriGreen team members.
• Conducts regular safety meetings and report any incident/hazard that will or has the potential to cause harm in the workplace.
• Promote a zero-injury culture within the Branch.
• Perform other duties as assigned.

Experience, Education, Skills and Knowledge:

• Bachelors degree in Agriculture, Business or equivalent experience preferred
• 5+ years experience in a retail environment
• 1+ additional years experience in an Aftermarket role as a parts or service manager or in a sales role preferred.
• Familiar with John Deere and competitive products in the Agriculture, Turf or construction industries.
• Experience dealing with & resolving escalated Customer issues in a win-win spirit.
• Ability to lead and motivate others – TriGreen Team.
• Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations.
• Solid analytical, business planning, problem solving, verbal and written communication skills.
• Excellent organizational and time management skills.
• Attention to detail, accuracy and timeliness.
• Ability to create, analyze, and interpret internal reports.
• Ability to use standard desktop applications such as Microsoft Office suite, internet tools & functions.
• Ability to multi-task and prioritize.
• Ability to lift a minimum of 25 pounds; tasks may include lifting, bending, squatting, standing, sitting for prolonged periods of time.
• Valid driver’s license with an insurable driving record required.
• Ability to work extended hours, weekends and holidays.