This individual will partner with their Regional General Manager to provide leadership in all aspects of the store, including physical, financial, and people resources in the deployment of the business plan. They will provide a work environment that will optimize the profitability of the business, the personal growth of employees and the satisfaction of customers.
Specific Duties Include:
- Lead the process of defining and communicating the company’s core values, vision and
- Demonstrate leadership in all aspects of the
- Lead the development and deployment of a comprehensive strategic business plan in alignment with the organization’s financial and operational objectives; including but not limited to annual store benchmarks and
- Utilize company manuals and guidelines to administer parts department policy and process.
- Manage the proper process regarding the ordering, distribution, and receipting of parts.
- Oversee the accurate recording of parts transactions, including lost sales.
- Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations.
- Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control.
- Maintain the retail sales floor and displays to show the store in a professional manner.
- Review monthly receivables with the General/Store Manager. Establish collection plans and monitor aggressively.
- Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives.
- Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.
- Understand and communicate the quarterly Profit-Sharing program to employees.
- Accountable for ensuring all RDO Equipment Co. policies and procedures are followed within the store.
- Coordinate and delegate activities through the store management
- Coach and mentor store employees on a regular
- Ensure customer satisfaction. Work with all departments to know the customer’s current and future expectations and work to resolve customer concerns.
- Review monthly receivables with department managers. Establish collection plans and monitor aggressively.
- Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team
- Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the
- Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with
- Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not
- Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people
- Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer
- Perform all other duties as assigned by management in a professional and efficient
Job Requirements:
- Proven business and people management experience
- Operational expertise in sales, parts, and service
- Excellent analytical and problem solving skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent computer skills
- Knowledge of agricultural, construction, or Vermeer dealership business operations
- College degree preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
