Store Manager - Scott City in Scott City, MO at Sydenstricker Nobbe

Date Posted: 4/16/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    4/16/2021

Job Description

Position Specifics:

Reports to: Division Manager

Supervises: Retail Sales Representatives, Administrative Assistants, Parts Department Manager

 

Purpose:

Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees).  Actively works in a retail sales representative capacity when customers engage with the location. Provides leadership for the sales department within the location. Serves as the primary customer and community point-of-contact for general inquiries and feedback.

 

Essential Job Functions:

  • Facilities the market share and sales business plan and as dictated by the regional manager and President
  • Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
  • Ensures that appropriate communication takes place within and across all departments at the store location(s) which may include leading regular department management staff meetings and all employee meetings
  • Communicates the dealership values, principles, vision and mission within their location
  • Communicates with other store managers to implement best practices and consistent processes for all departments within the organization
  • Supports corporate managers in implementing changes in any department within the location
  • Ensures the successful planning and execution of marketing activities and events
  • Oversees maintenance, security and a professional appearance of the facility and property for the location
  • May represent the company for the sale of machinery to key customers as needed
  • Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within their store
  • Manages on-going relationships with key John Deere personnel
Qualifications, Experience & Success Path Qualifications and Experience

  • 5+ years experience in a retail environment
  • 1+ additional years experience as a parts or service manager or in a sales role preferred
  • Familiar with John Deere and competitive products
  • Experience dealing with elevated customer issues
  • Ability to lead and motivate others
  • Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations
  • Solid analytical, business planning, problem solving, and communication skills
  • Bachelors degree in Agriculture, Business or equivalent experience required
  • Position Success Factors
  • Achieve all relevant Market Share metrics (65% Large Ag, 55% Small Ag, 40% Small Tractor)
  • Achieve a consistent Aftermarket absorption metric of 85%, with the long-term goal of sustaining 100% absorption
  • Achieve and maintain a customer experience rating of at least 85%
Success Path

  • Understand, execute and achieve Metro-Division Whole Good Market Share objectives
  • Understand, execute and achieve Metro-Division Aftermarket objectives

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