Position Specifics:
Reports to: Division Manager
Supervises: Retail Sales Representatives, Administrative Assistants, Parts Department Manager
Purpose:
Responsible for the achievement of the location business plan objectives and fulfilling the expectations of all stakeholders (owners, customers, and employees). Actively works in a retail sales representative capacity when customers engage with the location. Provides leadership for the sales department within the location. Serves as the primary customer and community point-of-contact for general inquiries and feedback.
Essential Job Functions:
- Facilities the market share and sales business plan and as dictated by the regional manager and President
- Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
- Ensures that appropriate communication takes place within and across all departments at the store location(s) which may include leading regular department management staff meetings and all employee meetings
- Communicates the dealership values, principles, vision and mission within their location
- Communicates with other store managers to implement best practices and consistent processes for all departments within the organization
- Supports corporate managers in implementing changes in any department within the location
- Ensures the successful planning and execution of marketing activities and events
- Oversees maintenance, security and a professional appearance of the facility and property for the location
- May represent the company for the sale of machinery to key customers as needed
- Provides input to the hiring, development and coaching, evaluation, and effectiveness of the management team and other employees within their store
- Manages on-going relationships with key John Deere personnel
Qualifications, Experience & Success Path Qualifications and Experience
- 5+ years experience in a retail environment
- 1+ additional years experience as a parts or service manager or in a sales role preferred
- Familiar with John Deere and competitive products
- Experience dealing with elevated customer issues
- Ability to lead and motivate others
- Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts and service operations
- Solid analytical, business planning, problem solving, and communication skills
- Bachelors degree in Agriculture, Business or equivalent experience required
- Position Success Factors
- Achieve all relevant Market Share metrics (65% Large Ag, 55% Small Ag, 40% Small Tractor)
- Achieve a consistent Aftermarket absorption metric of 85%, with the long-term goal of sustaining 100% absorption
- Achieve and maintain a customer experience rating of at least 85%
Success Path
- Understand, execute and achieve Metro-Division Whole Good Market Share objectives
- Understand, execute and achieve Metro-Division Aftermarket objectives
