Service Writer in Carthage, NC at Quality Equipment

Date Posted: 6/11/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Carthage, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/11/2021

Job Description

PURPOSE 

Coordinates customer’s equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership. 

BASIC FUNCTIONS AND RESPONSIBILITIES 

• Fields internal and external customer inquiries for the Service Department 

• Opens work orders maintains control until they are closed and invoiced 

• Updates customer profiles using equipment, hours, or other information from the customer work orders 

• Maintains service accessories and supplies and prepares replacement orders, when necessary 

• Prepares warranty and/or product improvement for submission by the Central Warranty Administrator 

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS 

• Basic knowledge of accounting practices. 

• Ability to use standard desktop load applications, such as Microsoft Office and internet functions. 

• Knowledge of office procedures. 

• General understanding of mechanical/technical terms is preferred. 

• High school diploma or equivalent experience. 

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