SERVICE WRITER in Nashville, TN at Meade Tractor and Meade Equipment

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/17/2020

Job Description

Service Writer

Position Specifics:

Department: Service

Reports to: Service Manager

Supervises: None

Purpose:

Manages the flow of work through the service department from customer interactions through repair completion and invoicing ensuring that all charges related to work orders are posted and closed in a timely manner.

Responsibilities:

Manages the entire work order cycle process, generation through closing and invoicing for customer and internal work

Reviews work orders for completeness and accuracy prior to customer billing

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Experience, Education, Skills and Knowledge:

Experience working in a service department

Experience working cooperatively in a team environment

Experience communicating effectively

Basic understanding of financial principles relative to Service Department operations

High School Diploma, GED, or equivalent experience required; Associates degree preferred


Rev 10-9-2020


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