Service Writer in New Iberia, LA at Sunshine Quality Solutions

Date Posted: 9/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/15/2020

Job Description



Job Details

Job Location:    New Iberia Store - New Iberia, LA

Position Type:    Full Time

Salary Range:    Undisclosed



Description

Position Specifics:

Department: Service

Reports to: Regional Service Manager or Service Location Manager

Supervises: None

Purpose:

Assist the Service Manager and Service Advisor in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.

Responsibilities:

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager, Service Advisor, or Shop Foreman and maintains control until they are closed and invoiced
  • Facilitates equipment trucking and maintains accurate record keeping
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager or Service Advisor
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • Work with Centralized Warranty Processor to follow up on warranty claim discrepancies

Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent




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