Service Writer in New Iberia, LA at Sunshine Quality Solutions

Date Posted: 9/15/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Details

Job Location:    New Iberia Store - New Iberia, LA

Position Type:    Full Time

Salary Range:    Undisclosed


Position Specifics:

Department: Service

Reports to: Regional Service Manager or Service Location Manager

Supervises: None


Assist the Service Manager and Service Advisor in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.


  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager, Service Advisor, or Shop Foreman and maintains control until they are closed and invoiced
  • Facilitates equipment trucking and maintains accurate record keeping
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager or Service Advisor
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • Work with Centralized Warranty Processor to follow up on warranty claim discrepancies

Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.