Assists the service manager in maintaining accurate and on-time reports and records for the service Department’s operation within the dealership.
Duties
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and handles until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the calculation of charges, submission and follow-up
And other duties as assigned
Requirements
Basic knowledge of accounting practices
Knowledge of mechanical and technical terms preferred
Customer service experience preferred
Proficient with Microsoft Office and the internet
Knowledge of office procedures
High School Diploma or equivalent experience
Contact
Kim Walden
careers@agproco.com
Location
850 US Hwy 278 Bypass E
Piedmont, AL
256-447-7211
Headquarters:
Ag-Pro Corporate Offices
P.O. Box 95
Boston, GA 31626
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