Service Writer (Ham Lake, MN) in Ham Lake, MN at Minnesota Equipment

Date Posted: 2/26/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ham Lake, MN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/26/2021

Job Description

Who We Are: Since 1916, Minnesota Equipment has focused on offering the best equipment to customers, building over 100 years of successful customer relationships. Now, as a part of a multi-dealership group, the family company has positioned itself to plow ahead for another century. Minnesota Equipment supports and services many customers including commercial, local governments, as well as full-time and part-time farmers alike. We pride ourselves in our commitment to customers and we invite you to join our team!

 

Position Specifics

Status: Full Time Hourly, Non-Exempt

Location: Ham Lake, MN

Department: Service

Reports to: Service Manager

Supervises: None

Pay Range: $17-$21/Hour, Depends on Qualifications/Experience



 

Purpose

This position requires a strong knowledge and understanding of the ag and turf industry to assist management in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

 



Essential Duties

  • Answer incoming calls
  • Fields external customer and customer walk in inquiries to the Service Department; estimates repairs, understands and communicates effective repair times, and obtains authorizations as needed
  • Opens work orders as directed by the Service Manager and maintains control until they are closed
  • Maintains current product knowledge of John Deere and competitive products
  • Invoice work orders and collect payments when customers pick up serviced units
  • Provides support to the Service Department in loading/offloading equipment as necessary
  • Updates customer profiles from work orders such as equipment, hours, or other information
  • Review and correct Service Tech’s work hours
  • Schedule Delivery and pickup of customer’s units
  • Schedule Ready to Mow home service calls
  • Call customers when serviced units are ready to be picked up; arrange payment details
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Supports department as needed in maintaining Service Department emails, filing and records
  • Participates in professional development and training programs offered by the dealership as necessary
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Follow all safety rules and regulations in performing work assignments
  • Assists other co-workers with related tasks as necessary
  • Other duties as assigned




 

Skills and Qualifications

  • General understanding of mechanical/technical terms is preferred
  • Attention to detail
  • Excellent customer service and phone etiquette
  • Strong people and communication skills with internal and external customers
  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • High School Diploma or equivalent experience

 

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for our industry, you will find a home at Minnesota Equipment.

Minnesota Equipment is an AA/EEO employer.

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