Service Technician - Turf in Winterset, IA at Agrivision Equipment

Date Posted: 8/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Winterset, IA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    8/11/2020

Job Description

Department: Service

Reports to: Store Manager; Service Manager

Supervises: None

Primary Purpose:

Performs pre-delivery inspections and equipment diagnostics, service repair and maintenance work in line with the turf service programs. May require direction or guidance from the Service Manager, Service Advisor, or Shop Foreman.

Responsibilities:

  • Performs a high level of service on all makes of turf equipment
  • Actively promotes and sells dealership specific service programs directly to customers
  • Coordinates with Manager to establish and implement effective processes for all turf services offered through dealership specific service programs
  • Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
  • Establishes and implements effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Performs at a high-level of efficiency and consistently meets Labor Performance guidelines
  • Participates in required Service EDUCATE Training programs
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of turf service vehicle, trailer, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties
  • Supports and promotes “Ready To Mow” program
  • Other duties as assigned

Qualifications:

  • 1+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment
  • Proficient knowledge of selling techniques
  • Ability to use Service Advisor, Microsoft Office applications, and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Basic Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Driver’s License), fork lift license preferred

Benefits

  • Comprehensive benefits package including medical, dental, life, disability insurance, paid-time-off (PTO) and 401K with match

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