Purpose:
Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager or Shop Foreman.
Responsibilities:
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Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
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Participates in Service EDUCATE Training programs required for the development of skills and knowledge
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Mentors Service Technician trainees
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Conducts or supports customer clinics
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Maintains current knowledge of John Deere and competitive products
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Maintains condition of vehicles, inventory, tools and equipment
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Maintains a clean work area and performs work in a neat and orderly fashion
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Follows all safety rules and regulations in performing work assignments
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Completes all reports and forms required in conjunction with work assignments
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Accounts for all time and all material used in performing assigned duties
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Performs diagnosis and repair in the field
Qualifications
Experience, Education, Skills and Knowledge:
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3+ years experience performing service repairs
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Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
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Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
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Excellent skills in operating vehicles and equipment used for diagnostic purposes
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Ability to use Service Advisor and basic computer functions
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Ability to lift at least 75 lbs. repeatedly
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Advanced Service Technician certification preferred
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High School Diploma or equivalent experience required; Associates degree preferred
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Valid driver’s license required; CDL (Commercial Driver’s License) and fork lift license preferred
