SERVICE SUPERVISOR in Georgetown, KY at Meade Tractor and Meade Equipment

Date Posted: 1/13/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/13/2021

Job Description

Position Specifics :

Location: Georgetown AG & TURF

Reports to: Service Manager

Supervises: Technicians, Shop and Field & Service Advisors

Purpose:

Maintains accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

Fields internal and external customer inquiries to the Service Department

Overseas work orders and maintains control until they are closed and invoiced

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares/approves replacement orders

Process warranty and/or product improvement claims including the computation of charges, submission to warranty analyst and follow-up

Manages and directs Service Technicians/Service Advisors

Other duties as directed

Experience, Education, Skills, and Knowledge

3+ years’ experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Familiar with John Deere and competitive products

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Basic knowledge of accounting practices

Knowledge of office procedures

General understanding of mechanical/technical terms is preferred


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