Position Specifics :
Location: Georgetown AG & TURF
Reports to: Service Manager
Supervises: Technicians, Shop and Field & Service Advisors
Purpose:
Maintains accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
Fields internal and external customer inquiries to the Service Department
Overseas work orders and maintains control until they are closed and invoiced
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares/approves replacement orders
Process warranty and/or product improvement claims including the computation of charges, submission to warranty analyst and follow-up
Manages and directs Service Technicians/Service Advisors
Other duties as directed
Experience, Education, Skills, and Knowledge
3+ years’ experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Familiar with John Deere and competitive products
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
Basic knowledge of accounting practices
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
