Service Manager in Savannah, NY at LandPro Equipment LLC

Date Posted: 9/16/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Savannah, NY
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    9/16/2020

Job Description

When You Work With LandPro, You Work with the Best, on the Best, for the Best. 

Steer your career in the right direction!  We are looking for ambitious, driven individuals to join the LandPro team.  If you have a passion for helping those who work hard for their Land, come join us and be a part of the premier brand in the Agriculture and Turf equipment industry.  Whether you are just starting your career or are a seasoned professional, we’d love to talk to you about joining our team of “Pros”.  Our team of industry leaders takes pride in working with customers to find the right equipment or part to get the job done.  And if service is needed, our technicians are the best in the business and work to keep down time to a minimum, correcting the issue the first time.

We'll Help you Grow, to be a Pro.

It’s important to LandPro that we employ leaders with a great work ethic and genuine desire to give our customers an exceptional experience, every time.  To help our employees further their careers and become the best in the industry we offer paid training through John Deere University, a Mentor Program,  Career Path, paid internships, and more!  We look forward to helping our employees build the career they want and support their advancement opportunities and growth.  


Position Specifics:

Department:  Service

Reports To:  Regional Aftermarket Manager

Supervises:  Service Writers, Service Technicians, Service Staff


Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.


Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Coordinates customer clinics, field days, and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Responsible for other duties as assigned by your manager
Requirements

Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operations 
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

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