Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfactionCreates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectivesDevelops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsCoordinates customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required time frame to receive maximum creditSchedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeReviews work orders for completeness and accuracy prior to customer billingEnsures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this position
Desired Skills and Qualifications:
3+ years experience in Service Department operations2+ years of previous management experience Ability to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsFamiliar with John Deere and other similar product linesBasic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reportsAbility to work extended hours and weekendsExcellent customer service skillsHigh School Diploma or equivalent experience
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources
Equal Opportunity Employer, including disabled and veterans.
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