Service Manager in Andalusia, AL at SunSouth, LLC

Date Posted: 5/4/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Andalusia, AL
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    5/4/2021

Job Description

Position Specifics:

Department: Service

Reports to: Store Manager 

Classification:  Exempt from overtime requirements

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Coordinates customer clinics, field days, and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Additional duties which may be assigned from time to time


Qualifications

Experience, Education, Skills and Knowledge:

  • 3+ years of experience in Service Department operations 
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups. Excellent customer service skills
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • High School Diploma or equivalent experience

Physical Requirements:

  • Ability to lift at least 75 lbs occasionally
  • Ability to work extended hours and weekends
  • Valid driver’s license
  • Clean driving record

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