Service Manager in Christiansburg, VA at Meade Tractor and Meade Equipment

Date Posted: 4/12/2021

Job Snapshot

Job Description

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hardworking landowners, landscapers, farmers, loggers, construction companies and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.

 We offer an excellent benefit package for you and your family.

  • Life/AD&D Insurance
  • Disability
  • Dental
  • Vision
  • Health Insurance
  • Health Savings Account
  • Employee Assistance Program
  • 401K Retirement
  • Paid Vacation


Service Manager

Position Specifics:

Reports to:          Store Manager

Supervises:         Service Writers, Technicians, Drivers

Purpose:

Manages Service operations to maximize return by optimizing Service processes to ensure internal and external customer satisfaction.    Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Develops, communicates, and enforces Service policies and procedures
  • Schedules work and adjusts employee work schedules to accommodate workload
  • Reviews Work orders for accuracy prior to customer billing
  • Ensures all tools, equipment, and vehicles are in good working order
  • Submits all warranty and PIP claims within the required timeframe to maximize credit
  • Reviews safety procedures and has safety meetings once a month
  • Schedules and assigns jobs in the Service area.
  • Assists with the overall management of the store where applicable
  • Works with Store Manager and other managers to ensure customer satisfaction
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Experience, Education, Skills, and Knowledge

  • 3+ years experience in Service Department operations  
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations 
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience required (Bachelor's Degree preferred)
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