Service Manager in Duluth, MN at McCoy Construction & Forestry Inc.

Date Posted: 11/22/2020

Job Snapshot

  • Employee Type:
  • Location:
    Duluth, MN
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description


Date Posted:

11/4/2020 12:00:00 AM

McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Backed by certified parts advisors, factory-trained technicians and an extensive parts inventory, our specialties include new and used equipment sales, equipment rental, product support, parts and service.

We are looking for a Service Manager.


Duties and Responsibilities

This position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment

Duties & Responsibilities:

Supervises all Service Department personnel
  • Supervises the opening and closing of work orders for control of each shop job
  • Maintains and monitors detailed records of time and performance of Service employees
  • Monitors and schedules pick-up and delivery of equipment
  • Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
  • Up-sells any service that is necessary to keep the product operating more efficiently and safely
  • Stays current on product improvement programs from Deere
  • Orders and maintains needed shop supplies
  • Monitors customer satisfaction through phone calls and on-site visits
  • Coordinates with Deere on programs, warranties and technical machine problems
  • Interviews and selects qualified personnel
  • Reports status of shop goal and objective achievement to either the Regional Service Manager or GM
  • Assists in planning and developing service marketing programs


High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician or a combination of education or experience.  A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred. Organization and communication skills must be highly developed. Computer skills need to be broad based.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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