SERVICE MANAGER in Hazard, KY at Meade Tractor and Meade Equipment

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Hazard, KY
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    10/17/2020

Job Description

Position Specifics:

Location:           Meade Equipment - Kingsport C&F

Reports to:         Product Support Manager

Supervises:          Service Writers, Technicians,

Purpose:

Manages Service operations to maximize return by optimizing Service processes to ensure internal and external customer satisfaction.   Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Develops, communicates, and enforces Service policies and procedures
  • Schedules work and adjusts employee work schedules to accommodate workload
  • Reviews Work orders for accuracy prior to customer billing
  • Ensures all tools, equipment, and vehicles are in good working order
  • Reviews safety procedures and has safety meetings once a month
  • Schedules and assigns jobs in the Service area.
  • Assists with the overall management of the store where applicable
  • Works with other managers to ensure customer satisfaction

Experience, Education, Skills, and Knowledge

  • 3+ years experience in Service Department operations 
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

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