Service Manager in Macon, GA at Ag-Pro Companies

Date Posted: 7/21/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Macon, GA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    7/21/2021

Job Description

Full-Time

Manages service operations within the dealership to maximize return on investment and optimizing Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses. 

Duties
  • Develops, communicates, and monitors Service Department processes to ensure customer satisfaction
  • Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes Service Department marketing plan and monitors monthly to achieve departmental goals
  • Coordinates customer clinics, field days, and related promotional events
  • Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • And other duties as assigned
Requirements
  • 3+ years experience in Service Department operations 
  • Ability to use Microsoft Office and the internet
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience
  • Valid Driver's License with a clean driving record

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