Service Manager - Mershon, GA in Mershon, GA at Ag-Pro Companies

Date Posted: 7/3/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2477 Georgia 32
    Mershon, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/3/2020

Job Description

Manages service operations within the dealership to maximize return on investment and optimizing Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses. 

Duties

Develops, communicates, and monitors Service Department processes to ensure customer satisfaction

Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives

Develops and executes Service Department marketing plan and monitors monthly to achieve departmental goals

Coordinates customer clinics, field days, and related promotional events

Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

And other duties as assigned

Requirements

3+ years experience in Service Department operations 

Ability to use Microsoft Office and the internet

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Valid Driver's License with a clean driving record

Contact

Kim Walden

Location

2477 Hwy 32 Mershon, GA 912-647-2022

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.