Service Clerk in Paducah, KY at Hutson Inc.

Date Posted: 1/14/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Paducah, KY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/14/2021

Job Description

Purpose:
Assist the service manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:

  •  Post Technician time to Work Orders.
  •  Report Service Department time to Payroll.
  •  This person is in charge of opening, reviewing, and closing all work orders.
  •  Create quote from existing SPG/MST library.
  •  Answer all Service Department directed calls.
  •  Address/engage all Service Department customers.
  •  Collection of payment upon completion on job(s).
  •  Interaction with John Deere personnel.
  •  Send internal quote for trade-in equipment.
  •  Maintains Service Department filing and records.
  •  Updates customer profiles using equipment, hours, or other information from the work order(s).
    Experience, Education, and Skills:
  •  2-3 years of experience as a service/warranty clerk is preferred.
  •  Administrative, data entry, or office setting experience would be beneficial.
  •  High School Diploma or GED equivalent is required.
  •  Basic knowledge of accounting practices.
  •  Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
  •  Knowledge of office procedures.
  •  General understanding of mechanical/technical terms is preferred.
  •  Knowledge of equipment models or numbers.
  •  Basic knowledge of how pieces of machinery function or what they are intended to do.

    Essential Eligibility Requirements:
  •  Valid Driver’s License
    Essential Job Requirements:
    1. General Physical Requirements:
  •  Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
    2. Physical Activities:
  •  Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
    3. Visual Acuity:
  •  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
  •  The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
    4. Working Conditions:
  •  None: The worker is not substantial exposed to adverse environmental conditions.


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