Service Clerk / Writer in Fort Myers at Everglades Farm Equipment Co., Inc.

Date Posted: 2/22/2021

Job Snapshot

  • Employee Type:
  • Location:
    9501 Florida 82
    Fort Myers
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Service Clerk / Writer Purpose:

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership. Responsibilities:

o Fields internal and external customer inquiries to the Service Department

o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

o Maintains Service Department filing and records

o Updates customer profiles using equipment, hours, or other information from the customer work orders

o Assist in answering service phone calls

o Maintains accessories and supplies and prepares replacement orders

o May prepare Service Technician efficiency reports and other reports as needed

o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

o Other related duties as instructed by management

Job Requirements

Service Writer / Clerk Experience, Education, Skills and Knowledge:

o Basic knowledge of accounting practices

o Ability to use standard desktop load applications such as Microsoft Office and internet functions

o Knowledge of office procedures

o General understanding of mechanical/technical terms is preferred

o Mechanically inclined

o High School Diploma or equivalent experience

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