Service Advisor in Garner, NC at James River Equipment

Date Posted: 10/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Garner, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/17/2019

Job Description

The history of James River Equipment dates back to 1926 when Rudolph Romer opened his first John Deere Dealership in Holly, Colorado. In 1977, the Romers made the decision to expand eastward and purchased four construction and forestry dealerships in Virginia which were combined to form James River Equipment. Since 2001, James River Equipment has added on average one new location and one new partner per year. The mission of James River Equipment is to provide values to our customers, do it profitably and ethically, do it for the long term and have fun while doing it! Integrity, loyalty and honesty are at the heart of every James River Equipment business. 

James River Equipment is currently seeking a qualified Service Advisor for our Raleigh, NC location. If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives for problem-solving - this is the place for you. At James River Equipment, your ideas, experiences, and values matter. You will be rewarded in ways that matter through opportunities for career growth; ongoing training through John Deere University and through outstanding compensation, incentives and benefit programs – Health, Dental, Vision, Disability, 401k match and profit share.

Service Advisor

Job Details:

Coordinate service efforts between the Shop Foreman, CSA, and Customer while keeping the Service Manager and Sales Dept up to date

Own the Customer Relationship from initial call to invoice

Maintain contact with the customer during the machine repair process

Work with the Shop Foreman to schedule repairs

Monitor work order status and quote status

Close work orders an average of 3 days after last labor posting

Update Customer Trax with critical machine repair info

Post time cards and maintain attendance records for their team

Must be level 1 CSA certified or Level 1 Service Manager certified or in the process

Process the PO's for their team

Process and track non-Deere warranties

Complete and follow the approved work order process

Ability to pass a pre-employment drug screen test

Excellent customer service, communication and computer skills

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