Five Star Equipment, a John Deere Dealership, has an excellent opportunity for a Service Advisor in our Rochester, NY location. Our ideal candidate will have superior customer service skills and experience in building and strengthening relationships with customers.
Job Duties/Responsibilities may include, but are not limited to:
- The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer’s needs and expectations are met in a timely manner.
- Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
- Accurately takes customer information, records the customer’s requests in the system and expedites service.
- Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
- Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
Qualifications
- Prior customer service experience is a must.
- Excellent communication and relationship skills.
- The ability to problem solve.
- A talent for working in a team environment.
- Ability to use software applications CDK, Microsoft Office, and Internet and web-based programs.
- Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
- Previous experience in the heavy-duty construction industry a plus but not required.
Five Star Equipment Offers:
- A highly competitive compensation and benefits package, including paid time off, 401K with match, and more. Uniform available if desired.
- Five Star Equipment provides ongoing John Deere factory training.
- Traditionally a five-day work week, Monday-Friday
