Service Advisor in Red Oak, IA at Agrivision Equipment

Date Posted: 3/21/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Red Oak, IA
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:
    3/21/2021

Job Description

 Job Summary:

AgriVision Equipment is seeking a high-energy, positive individual who brings the desire to learn and grow into a long-term successful career in the ag equipment industry.  Previous experience and knowledge of large agriculture equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to Integrity, Results, Innovation, Servant Leadership and Commitment.  If you are craving an opportunity to build your talents and make a difference, then we need to talk!

Service Advisors motivate and inspire their team to go above and beyond to exceed customer expectations while maximizing profitable service labor sales. 

As a Service Advisor, you will: 

  • Act as the primary customer contact for the location’s Service Department
  • Develop, communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction
  • Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives
  • Assist in coordinating customer clinics, field days, and related promotional events
  • Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Ensure all departmental tools, equipment, and vehicles are in good working order
  • Supervise and participate in staffing and employee development activities

 Knowledge, Skills and Experience:

  • 3+ years of experience in Service Department operations and management (minimum)
  • Ability to use standard desktop load applications such as MS Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma and/or equivalent experience (minimum); Associate’s or bachelor’s preferred

Who we are:

AGRIVISION EQUIPMENT Group is one of the top John Deere Dealerships in the United States.  We credit our success to our knowledgeable, competitive, hardworking and passionate employees that strive for excellence in everything they do. 

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 17 locations strong supporting southwest and southcentral Iowa, northwest Missouri and southeast Nebraska.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry.  Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to integrity, results, servant leadership, innovation, and commitment. 

No matter the location, or the role, every AgriVision Equipment employee shares one purpose: To care for customers linked to the land by walking with them to build a better tomorrow.  Our purpose motivates us day-in, day-out: to see and lead far into the future.

If that sounds like something you’d like to be a part of, apply today.

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