Service Advisor Lead in Charlotte, NC at James River Equipment

Date Posted: 11/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/6/2019

Job Description

The history of James River Equipment dates back to 1926 when Rudolph Romer opened his first John Deere Dealership in Holly, Colorado. In 1977, the Romers made the decision to expand eastward and purchased four construction and forestry dealerships in Virginia which were combined to form James River Equipment. Since 2001, James River Equipment has added on average one new location and one new partner per year. The mission of James River Equipment is to provide values to our customers, do it profitably and ethically, do it for the long term and have fun while doing it! Integrity, loyalty and honesty are at the heart of every James River Equipment business.  

Job Details:  

James River Equipment is currently seeking a qualified Service Advisor Lead for our Charlotte location. If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives for problem-solving - this is the place for you. At James River Equipment, your ideas, experiences, and values matter. You will be rewarded in ways that matter through opportunities for career growth; ongoing training through John Deere University and through outstanding compensation, incentives and benefit programs – Health, Dental, Vision, Disability, 401k match and profit share.  

Job Responsibilities:  

Oversees aspects of the Charlotte service department  

Assists in creating marketing programs to generate service business  

Maintains an acceptable level of profitability in the service department  

Manages the customer experience & motivates employees  

Schedules & coordinates service jobs  

Assigns jobs to techs & helps them problem solve  

Help techs with parts look up  

Reviews and closes work cards  

Job Requirements:  

1-2 years of prior management experience 

Good written and verbal communication skills  

Organized, highly motivated and experience working in team atmosphere  

Solid computer experience and comfortable in a fast paced environment  

Excellent people skills and customer service experience  

Previous leadership training desired

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