Regional Service Administrator in Pacific Junction, IA at Agrivision Equipment

Date Posted: 10/17/2020

Job Snapshot

Job Description

Job Summary:

AgriVision Equipment Group seeks a highly skilled, experienced, detail-oriented and customer service focused Regional Service Administrator to professionally facilitate the Company service admin process in ways that meet or exceed customer and company expectations and optimize service department profitability.

This administrative professional will work remotely from a base in Pacific Junction, Iowa, with various location Service Managers/Advisors and Shop Foremen to open and follow the repair order process through to its timely completion and invoicing.

As a Regional Service Administrator, you will:

  • Pro-actively manage ticket status and work with various location service teams to ensure that service tickets are closed quickly and that the company-wide service team meets and exceeds service WIP goals.
  • Review work orders and quotes to ensure that documentation is clear and accurate, job codes are properly utilized, and all labor charges and parts are included on the repair order or quote ensuring that they are presented and closed in a timely and accurate manner.
  • Work with service teams to review and correct daily timecard entries and provide insight and reports that result in increased labor performance and billed hours.
  • Maintain data integrity by updating customer profiles with correct equipment, hours and other information as needed
  • Oversee the warranty process by ensuring pre-authorization, gathering of needed information, submission and follow-up of all warranty and PIP claims in a timely and effective manner.
  • Support store achievement of sales goals using remote tools (including phone, video, texting, etc.) to sell customer inspections and promotions.
  • Other key administrative duties as assigned.

Knowledge, Skills and Experience:

  • A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company
  • A positive, teamwork attitude and the ability to work in a fast-paced environment
  • Ability to provide exceptional customer service
  • High level of attention to detail and accuracy
  • Working knowledge of accounting practices
  • Experience and proficiency with John Deere EQUIP software preferred
  • General understanding of John Deere mechanical/technical terms is preferred
  • High School Diploma or equivalent experience (required)
  • Associate degree in a business-related field (preferred)

Who we are:

AGRIVISION EQUIPMENT Group is one of the top John Deere Dealerships in the United States.  We credit our success to our knowledgeable, competitive, hardworking and passionate employees that strive for excellence in everything they do. 

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 17 locations strong supporting southwest and southcentral Iowa, northwest Missouri and southeast Nebraska.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry.  Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can train with the right individual who is willing to work hard, make customers our #1 priority, and who is committed to integrity, results, servant leadership, innovation, and commitment. 

No matter the location, or the role, every AgriVision Equipment employee shares one purpose: To care for customers linked to the land by walking with them to build a better tomorrow.  Our purpose motivates us day-in, day-out: to see and lead far into the future.

If that sounds like something you’d like to be a part of, read more below and apply today.

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.