Brandt is currently seeking a Regional Customer Support Sales Manager for our Northern Ontario region.
As key player in the growth and development of the product support program, the Regional Customer Support Sales Manager will participate and engage with the Sales, Parts, Service and Branch manager to execute and develop key objectives for the region. This position will ensure our CSA’s are held accountable for product support sales growth and customer engagement.
Duties & Responsibilities
- Own Strategy and Annual Business plans for Region with objectives to achieve sales and margin growth.
- Educate and direct the CSA’s to ensure all of Brandt’s product support initiatives are promoted within the region (examples)
- Manage CSA Processes such as Call reporting, CRM, and target setting
- Assist CSAs with customer calls and key accounts
- Establish key KPI’s for CSA’s and measure on a monthly basis
- Analyze and implement proper coverage for the region
- Engage directly with the larger accounts in the region to promote Brandt’s full product support offering
- Provide feedback on regional industry trends.
- Growth opportunities
- Initiate new offerings
- Promote existing offerings
- Market Intelligence on competition, customers, and segment trends
- Analyze sales and margin data to identify opportunities
- Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches
- Identify new product opportunities and work internally to supply
