Precision Ag Support Specialist in Champaign, IL at AHW LLC

Date Posted: 11/10/2022

Job Snapshot

Job Description

Precision Ag Support Specialist

Your role will be to provide personalized customer service of the highest quality.  Primarily by answering incoming calls to diagnose, troubleshoot and resolve issues related to Technology Enabled Precision Farming practices. 


  • Satisfy customer requests while upholding image of AHW
  • Create and update databases with changes in customer profile
  • Diagnose and resolve technical hardware and software issue efficiently
  • Identify and escalate priority issues or redirect to appropriate resource
  • Assist customers with desktop software data management with utmost confidentiality
  • Create call logs and case text documenting resolution
  • Billing time to customer or aftersales where applicable
  • Provide follow up calls when applicable
  • Build customer interest in the services and products offered by AHW
  • Develop and present training material to customers as well as employees at dealer offered training events
  • Maintain a safe working environment and adhere to company safety program at all times
  • Perform other duties as assigned

Experience, Education, Skills and Knowledge:

  • Previous Precision Farming or Call Center experience preferred but not required
  • Knowledge of database software and computer application systems
  • Demonstrates organizational, interpersonal, analytical and communication skills
  • Ability to speak and write effectively one-on-one and within a group
  • Ability to work flexible hours and travel to store locations and customers

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