Precision Ag Support Center Technician in Sioux Falls, SD at C&B Operations LLC

Date Posted: 1/14/2023

Job Snapshot

Job Description

C & B Equipment, one of the largest John Deere dealerships in the US, has an opening for a Precision Ag Support Center Technician at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

The Precision Ag Support Center Technician at C & B works to:

  • Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
  • Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
  • Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
  • Take responsibility to ensure customer interactions always result in an effective and timely solution.
  • Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
  • Participate in ongoing training to continually develop technical knowledge and skill sets.
  • Develop and deliver training to customers and employees during off-season periods.
  • Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
  • Follow Case Management requirements (problem/resolution).
  • Maintain a clean work area and perform work in a neat and orderly fashion.
  • Follow all safety rules and regulations in performing work assignments.
  • Complete all reports and forms required in conjunction with work assignments.
  • Account for all time on a timecard and for all material used in performing assigned duties.

To learn more about this exciting opportunity with C & B apply today!

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