C & B Equipment, one of the largest John Deere dealerships in the US, has an opening for a Precision Ag Support Center Technician at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.
The Precision Ag Support Center Technician at C & B works to:
- Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
- Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
- Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
- Take responsibility to ensure customer interactions always result in an effective and timely solution.
- Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
- Participate in ongoing training to continually develop technical knowledge and skill sets.
- Develop and deliver training to customers and employees during off-season periods.
- Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
- Follow Case Management requirements (problem/resolution).
- Maintain a clean work area and perform work in a neat and orderly fashion.
- Follow all safety rules and regulations in performing work assignments.
- Complete all reports and forms required in conjunction with work assignments.
- Account for all time on a timecard and for all material used in performing assigned duties.
To learn more about this exciting opportunity with C & B apply today!
