Parts Specialist
Performs duties related to in-store customer service. Responsible for all aspects of parts inventory including stocking, receiving, sale, and cycle counts.
Parts Specialist Essential Duties:
- Communicates with customer to determine needs regarding parts.
- Research and identify the parts needed by customers through utilization of the computer inventory system.
- Process the sale of parts.
- Performs daily opening/closing procedures regarding cash payments.
- Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.
- Supplies Service Technicians with parts as required.
- Transfers parts between locations utilizing the computer system.
- Responsible for opening/closing the store.
- Answers the phone and helps customers calling into the store.
- Performs cycle counts upon direction from Parts Lead.
- Assists with preparing and maintaining merchandise displays.
- Performs routine housekeeping tasks for the showroom as well as the warehouse.
- Maintains condition of tools and equipment for the department including pallet jacks, hose machine, etc.
- Promotes a safe working environment and completes safety training as required.
- Improves product knowledge and supports parts sales through completion of training courses.
Parts Specialist Skills & Qualifications:
- At least 1 year experience in parts department operations preferred.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to work extended hours and weekends.
- Excellent customer service skills.
Parts Specialist Education Requirements:
High School Diploma or Equivalent.
Parts Specialist Physical Requirements:
- Must be able to lift and/or transfer a maximum of 100 lbs. with frequent lifting and/or carrying of various items weighing up to 50 lbs.
- Must be able to twist, turn, reach, push, pull, lift and bend.
- Must have good eye, hand and foot coordination for operating equipment.
- Must have good eye sight (20/20 or corrected to such).
- Must have good hearing - well enough for safety purposes.
