Position Specifics
Department: Parts
Reports to: Retail Manager
Purpose
This entry level position is responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered.
Responsibilities
- Providing excellent customer service to service department, counter & phone customers
- Provides recommendation for sales of additional related or needed parts or accessories
- Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status
- Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
- Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor
- Assists with preparing and maintaining professional showroom image and merchandise displays
- Assists in keeping parts department clean and orderly
- Routinely lifts items weighing up to 50 lbs
Qualifications
Experience, Education, Skills and Knowledge
- High School diploma or equivalent experience
- Experience connecting with customers, maintain professional image, establish rapport
- Demonstrated basic understanding of the selling processes
- Demonstrated ability to manage multiple projects simultaneously with a degree of independence
- Experience using standard desktop load applications such as Microsoft Office and internet applications
