Manages parts operations within the dealership to maximize return on investment. Optimizes Parts Department processes to ensure customer satisfaction, profitable parts sales, and expense control. Attracts and retains outstanding talent and effectively engages department personnel.
Job Responsibilities/DutiesMaintains effective Parts Department processes to ensure internal and external customer satisfactionWorks to achieve monthly and yearly Parts Department goals within the outlined budget, aligning with the organizations financial and operational objectivesDevelops and executes a plan to meet Parts Department marketing goals and monitors monthly to ensure achievementConducts a perpetual/annual physical inventory of all parts and related inventoriesSubmits and/or monitors all parts warranty and return claims within the required timeframe to receive maximum creditMaximizes use of all order discount programsAssists in recruiting, hiring and developing key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plansMaintains all department tools, equipment and vehiclesHelp answer phones when neededOther duties as assigned
Qualifications
Experience, Skills, and Knowledge:
Minimum of three (3) years experience in Parts Department operationsAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to speak effectively one-on-one and within a groupBasic understanding of financial principles relative to Parts Department operationsHigh School Diploma or equivalentAbility to analyze and interpret internal reportsWorks in a standard office environment, including consistently viewing a computer monitor and using keyboard/mousePhysical requirements include ability to lift up to 75lbs. daily- Ability to stand for long periods of time (at parts counter)
