Parts Counter Specialist in Greensburg, IN at Koenig Equipment, Inc.

Date Posted: 7/22/2021

Job Snapshot

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Job Description

Parts Counter Specialist 
KEI Employment Requirements:
  • Safety is everyone’s responsibility! All employees shall observe our KEI safety policies and procedures
  • Be a steward of our Koenig brand by executing our Vision, Mission and Core Values.
  • Achieve Koenig standards for Health & Safety, First Time Quality, Delivery Supremacy, Productivity and Customer Satisfaction
  • Define and deliver customer value in the most efficient and effective manner
Primary Responsibilities:
  • Greet customers, find out what product or service they require, satisfy the request or offer a solution; for non parts customers introduce them to an appropriate team member.
  • Serve customers to purchase replacement parts and supplies required to properly maintain and service their agricultural and lawn and garden equipment.
  • Record sales transactions and bin inventory records accurately.
  • Assist clients in managing their parts expense through our several parts stocking programs and handling machine down requests in an urgent manner.
  • Assist in merchandising the parts display area and keeping them organized.
  • Ability to use IntelliDealer and Parts Lookup to service customers.
  • Be familiar with all parts policies, forms and documents utilized in the parts department.
  • Have the ability to build relationships with customers making them “A Customer for Life”.
  • Provide applicable assistance Service and Sales administration processes.
  • Responsible for assisting service technicians by looking up parts required to complete customer, internal or warranty repairs.
  • Delivery of parts and supplies to designated supply points within our service department per the branch plan.
  • When required process returned parts immediately.
  • Receive in stock orders and daily orders putting away stock as required.
  • Process pallets, envirocrates and other returns per branch plan.
  • Perform other duties as assigned.
  • 3-5 years of previous experience working a Dealership Parts Dept. preferred
  • Strong customer relation and interpersonal skills.
  • Knowledge of parts systems, particularly computerized parts systems.
  • Basic technical skills to help clients select the correct parts.
  • Good computer skills and excellent attention to detail.
  • Selling skills, especially selling all parts to complete the job.
  • Ability to lift 50 lbs and reach all shelves in the parts department.

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