Parts Counter Sales in Cazenovia, NY at Cazenovia Equipment Co.

Date Posted: 12/4/2022

Job Snapshot

  • Employee Type:
  • Location:
    Cazenovia, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


o Promotes and sells products and services to meet customer needs and ensure repeat business

o Supplies Service Technicians with parts as required

o Assists with preparing and maintaining store merchandise displays and stocking shelves

o Maintains an accurate parts inventory and ensures all parts, pick-ups, deliveries, and transfers are in their proper place

o Follows all Parts Department processes, policies, and strives to ensure internal and external customer satisfaction

o Effectively communicates with the Branch Parts Manager and branch personnel on a regular basis

o Participates in training and development to support parts quality, sales growth and customer service requirements

o Communicates and follows up on shortages and expedites issues by reporting them to the Branch Parts Manager

o Assures timely completion & invoicing of all parts orders to maximize customer satisfaction and department performance

o Communicates and assists with parts warranty and return claims within the required time frame to receive maximum credit

o Ensures branch Parts Department facilities, areas and vehicles are clean and portray a professional image

o Ensures all Parts Department tools, equipment and vehicles are in good working order

o Promotes an attitude of safety and follows all safety requirements and forklift regulations

o Keeps open communication between in-store and other location personnel


o Excellent customer service and follow through skills

o Familiar with the equipment industry, John Deere and competitive products

o General understanding of mechanical/technical terms

o Ability to use standard desktop load applications such as Microsoft Office, email and internet functions

o Ability to work varying shifts, weekends, and holidays

o Neat and clean personal appearance (in accordance with company policy

o Ability to write and speak effectively to individuals and groups in person or on the phone

o General knowledge of office procedures and accounting practices

o Basic understanding of parts functions in company business operating system

o Exhibits necessary skills to effectively work in a fast paced environment

o Exhibits strong desire to expand personal development

o Ability to work within and promote a strong team environment across all departments

o Achieves and maintains forklift certification o Exhibits a willingness to accept additional assignments

o Ability to travel for customer service and training as needed

o Clean driver’s record and valid New York State driver’s license

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